Marina has recently presented a one-day course to our customer service and admin teams. The focus of the conference was Time to Shine - a company concept designed to enhance personal professionalism and fine tune our customer service techniques - ensuring our team stays ahead of the game in these interesting times. The course content was perfectly pitched to our group and presented in a lively and informative manner. We all came away with some practical tips to implement immediately into our day to day roles and some great on-going strategies. An excellent day!"
Lyndal Irvine
Irvine Flooring
June 23, 2009
On behalf of Canterbury breastcare I want to thank you for facilitating the session on "Communication for Best Practice." It was excellent. Some staff probably felt they 'had' to attend but as it turned out everyone thoroughly enjoyed it. Staff are still talking about it. I'm very willing to recommend you to anyone who may wish to use your services in the future.
Ed Shepherd (Mrs)
Manager Canterbury Breastcare
In November we went on our inaugural management retreat, and commissioned Marina with the task of leading this conference. Our time was limited due to production constraints, conversely our list of what we wanted to achieve was unlimited. Somehow Marina managed to meet both these challenges and fully met our expectations as a facilitator. Marina took the team of 15 Managers and Supervisors on a journey of 2½ days that encompassed team building, self awareness, individual development and team development. The assessments filled out by participants two weeks after the conference rated Marina very highly as a presenter. I had the pleasure of working with Marina in planning and preparing the conference and was always impressed with her ideas, organizational skills, energy and inspiration before and during the conference. I would not hesitate to recommend Marina to other organisations as a trainer and facilitator.
Karen Treloar
Human Resources Manager
GODFREY HURST Carpets
Hi Marina
I was on your course yesterday, and had a wonderful eagle on the phone today. (My husband and I run an electrical business) I listened, gave appropriate feedback and finished off with the broken record - IT WORKED!! AND I felt calm throughout the whole process. It would have ruined my day (and that of everybody else around me!) had I employed my normal manner of the (naughty) 'silent treatment', thank you for giving me the answers to this problem.
Kate Bonifacio
I have great pleasure in providing a testimonial for Marina Shearer. Marina has been involved with our organisation since it changed to community trust ownership 8 years ago. Marina has always delighted us with her particularly relevant and inspiring presentations. Her ability to captivate equally our entire diverse team or a specific portion of it is testimony to her versatility and talent. Combining living and working in a small rural community presents particular challenges and Marina has enabled our front line team to deal professionally in all aspects of their daily transactions with our clients. Marina's proposal to tailor training sessions for our medical receptionists illustrates both her understanding of the intricacies of our service, and her motivation to provide 'simply the best'. I heartily recommend Marina to you, with the confidence that she will provide added value to your business with aptitude, enthusiasm, and professionalism.
Nicky Anderson
Practice Manager
Amuri Health Care Ltd
Marina provided training for our Store Managers in the Upper North Island on delivering excellent customer service, and for many of the Managers this was just going to be another course they wouldn’t get much benefit from, but would look good on their CV.
I am pleased to say that the course surpassed all expectations, and all the staff that attended have testified that they found the course very beneficial and that they had plenty of key “take home” points to implement in their stores. Our staff found it easy to relate to Marina as she has a good understanding of Ravensdown and the farming industry."
Gordon French
Upper North Island Stores Operations Manager
RAVENSDOWN
Having been around a bit and done enough of these courses to be a bit of an authority I must say how much I enjoyed the two days and got a lot from Marina’s style of teaching. Well done."
Martin Burrows
Account Manager
RAVENSDOWN
After doing your CS course at the beginning of the month I had the only grumpy customer on a phone call the very next day. I thought I would try the Mt Irate techniques as you said and see what happened. As he was venting away I just kept listening and not trying to offer solutions or defend our position (as I would have done in the past). At the end of the phonecall he let off a big sigh and said "thanks for listening, I appreciate that". I said "You're welcome".
It happened just like in the training.
Thanks for showing me that technique. I just thought you would like to know it worked for me."
Todd Restieaux
Material Manager
RAVENSDOWN
As an organisation Hurst Holdings has used Marina in a variety of roles over a number of years. Marina has provided training and telephone support to our organization Waitaki Fuel Service based in Oamaru and has also provided training for our rest home managers at our conferences. Through our connection with her, Marina was invited to speak at the Rest Home Nurses conference at the Michael Fowler Centre in Wellington. As a speaker and trainer we have found Marina to be professional, relevant, inspiring and of real value. We would highly recommend her quality services."
Ian Hurst
HURST HOLDINGS
I have known Marina Shearer for 15 years, as her colleague, her manager, and lately as a contractor to my business. In October 2007, when I started my own training company, People Power Limited, Marina was contracted as a facilitator for courses in customer service, telephone professionalism and personal growth. As a facilitator for People Power, Marina has worked nationally working with both corporate and government clients. Marina is a thorough, diligent and dedicated, honest professional. She aspires to achieve excellence in whatever she does both personally and professionally and is always open to different ideas and ways of doing things. I would have no hesitation in recommending Marina."
Erenie Moutzouris
PEOPLE POWER
Marina provided outbound calling training for the Ravensdown Fertiliser store managers in the South Island. While the managers were apprehensive as to the content of the course, the only feedback I have received since they attended has been positive. In fact it was so positive that their staff have been put through a customer service training programme by Marina. The most positive outcome has been the proactive effort by all in implementing the key aspects of the training in their working day."
Wayne Collingwood
South Island Stores Operations Manager
RAVENSDOWN FERTILISER
