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Marina has been closely associated with NZIM Canterbury for the last 10 years. Marina has served our organisation as a course facilitator where she has special expertise in a number of subjects mainly around customer contact and group dynamics. Marina always gets excellent feedback and we would recommend her without hesitation to anyone contemplating using her talents."
Reg Garters
"Jude has years of experience observing staff and offering practical advice to improve on their skills. She was an integral part of building the customer service standards for our department through the establishment of our coaching guide and also developed and presented training sessions on the art of delivering superior customer service. Jude has a fantastic working knowledge of how an inbound phone-based centre operates and was able to improve our team's performance through a focus on continuous staff development and streamlining workflow processes through making the best use of technology."
Clair Baker
Ravensdown Customer Centre Manager
