Training and Development
Needs Analysis
We encourage organisations to consider undertaking a healthy needs analysis prior to investing any money in training and development. A good needs analysis can help to uncover issues within the organisation that might be having an impact on performance. Sometimes no further intervention is required in an organisation, because the needs analysis has uncovered the problem and a solution to address the problem has been recommended. Integrity is important to Inspired Talk - we want to make sure that you get the right solution for your organisation. Needs analysis can take the form of conversations, questionnaires, mystery shopping encounters and various other tools. Feel free to ask us what kind of Needs Analysis would be the best for your organisation.
Customer Services Solutions
Inspired Talk specialises in Customer Services solutions. All of our consultants have expertise in the area of customer service. Whether you want to set up a Customer Service strategic direction for your company, monitor the performance of your team or offer education and training to your team in the area of customer service, we can help. For more information
Proactive Customer Services/Outbound Marketing
Whether you are involved in regular outbound sales and marketing or a short term project, we can help you to ensure you have success in the planning and implementation of your campaign. Inspired Talk offer services in sales and outbound call centre training please contact Marina on (03) 315 6555 to discuss your needs.
Team Building
Inspired Talk specialise in assisting teams in every stage of their team formation. If you are a brand new team, or an exsisting team we can help you to gel together and work in harmony, so that Together Everyone Achieves More. Our team building programmes are tailor made to every organisation. Please contact us to discuss your needs and we will provide you with a detailed overview of what we can provide for you. We recommend that every team works through a personality profile system to assist them to understand the strengths that each members brings to the team. We are able to offer a variety of tools to assist with this, from a very basic solution to a more comprehensive one. Whatever your budget, we can help you to grow your team.
Coach the Coach
Inspired Talk is involved in regular coaching training. As an incompany solution we can help to Coach your Coaches, and we can also assist with hands on Coaching of your team. Please contact us for more information about our Coaching Solutions.