Marina Shearer - DIRECTOR Inspired Talk

 Marina completed a BSc. in psychology from Canterbury University opening the doors to be employed and superbly trained by CLEAR Communications to be a corporate trainer. For five years she trained for CLEAR around NZ in major call centres assisting in many of the facets of set up, training and coaching of staff.  

Marina left CLEAR and started her own training and consulting business, Inspired Talk.  During the next ten years she worked as a contractor to the NZ Institute of Management in Wellington and Christchurch and People Power, a Christchurch based Call Centre Training Business.

Now Marina works in a variety of organisations around NZ assisting in many facets of the organisation.  Following is a sample of organisations that Marina has worked with in 2010.


 
Ravensdown Fertiliser
Marina gets into the action on site to learn about how an organisation operates from the ground up.  Here at a Ravensdown Store Marina is learning about the company by speaking with one of their customers.
"Marina provided training for our Store Managers in the Upper North Island on delivering excellent customer service, and for many of the Managers this was just going to be another course they wouldn’t get much benefit from, but would look good on their CV.  I am pleased to say that the course surpassed all expectations, and all the staff that attended have testified that they found the course very beneficial and that they had plenty of key “take home” points to implement in their stores. Our staff found it easy to relate to Marina as she has a good understanding of Ravensdown and the farming industry."Upper North Island Stores Operations Manager" Gordon French, RAVENSDOWN.
 

Marina Shearer with Anthony Runacres team

"Marina's direct style provoked and confronted issues that would otherwise have been avoided. We were not looking for warm fuzzies and we didn't get them. This is definitely not "death by powerpoint" - you don't go to sleep when Marina is facilitating!! If you want to seriously work on team dynamics and performance - Marina delivers." Allan Silcock General Manager: AnthonyRunacres

 


Couplands Bakery

It is with pleasure and enthusiasm that I write to endorse the Customer Service programme Marina Shearer presented to Coupland’s Bakeries administration staff. We were exposed to  creative presentations, practical and interactive training workshops, all within a programme tailored to meet the needs of individuals.  Marina is an effective communicator and was successful in encouraging us to use new and effective techniques to retain and continually build customer relationships. Marina shared valuable insight regarding consumer expectations and inspired us to embrace change and enhance our interaction skills.  At a later date, Marina was requested to present a one day course with our Quality Assurance staff, who found their training fun and informative, fully meeting the expectations of the group.  They immediately transferred their new strategies into results. “My Favourite” “If you always do what you’ve always done – then you’ll always get what you always got”: Sue Bergman: Wholesale Manager:Coupland’s Bakeries.

Orana Wildlife Park 

Marina has worked with Orana Wildlife Park for 7 years and has conducted a range of workshops to up skill our staff and volunteers in a range of areas, including: public presentations, general customer service/focus, handling difficult customers (in person, over the phone) and up selling techniques. We were impressed with how Marina worked with us to carefully tailor each workshop to the specific nature of our operation thereby ensuring that we were able to discuss actual situations we encounter. Marina provides practical, user friendly, techniques that have helped us enhance the visitor experience. We have been delighted with the outcomes of Marina’s workshops and will continue to utilise her expertise so that we can continually provide our customers with the ultimate wildlife adventure.   Nathan Hawke: Marketing, Public Relations & Visitor Services Manager 

 Hanmer Springs Pools and Spa 

Marina has provided Proactive Customer Service training for our Reception, Spa and I-Site staff. Most of the staff probably thought ‘not another course’ but all that attended found it beneficial and enjoyable and sales have gone up.  Marina is an excellent and entertaining facilitator, who certainly knows her ‘stuff’, we wouldn’t hesitate to use Marina Shearer – Inspired Talk again –In fact we already are’  Yvonne Hughey,

To contact Marina Shearer phone (03) 315 6555 or email inspiredtalk@slingshot.co.nz